# Refund and Return Policy
Last Updated: February 19, 2024
## 1. Return Eligibility
Customers may request a return within 7 days of receiving their order if:
* The product is defective or damaged.
* The wrong product was delivered.
* The product is unused and in its original packaging.
## 2. Non-Returnable Items
The following items cannot be returned:
* Software licenses and digital products.
* Opened accessories with broken seals.
* Products damaged due to misuse.
* Customized or special-order products.
## 3. Return Process
To initiate a return:
1. Contact our support team.
2. Provide your order number and reason for return.
3. Wait for return authorization instructions.
Unauthorized returns may not be accepted.
## 4. Refunds
After inspection and approval:
* Refunds will be processed within 7-14 business days.
* Refunds will be issued using the original payment method whenever possible.
## 5. Shipping Costs
* If the return is due to our error, we will cover return shipping costs.
* For customer-initiated returns, shipping costs are non-refundable.
## 6. Damaged Products
Customers should report damaged or defective products within 48 hours of delivery and provide photographs when requested.
## 7. Contact Us
Email: [support@techtownswat.com](mailto:support@techtownswat.com)
Phone: 03480152906
